Resurface FAQ

Some commonly asked questions about Surface Medic refinishing. If you have any other questions please email or phone us and we will gladly provide additional information.

Can my existing fixtures be cleaned or polished to restore the shine they've lost?

If your fixture is made of fiberglass, acrylic, or cultured marble, they can - in some cases - be polished. If normal household cleaners fail to bring back the shine on your other fixtures, your finish has most likely been damaged or worn and has probably become pitted and porous. The more you scrub, the worse it will be.

In most cases, yes. However it depends upon the circumstances. We will be happy to do an on-site inspection to determine exactly how we can help you.

When I have a fixture refinished does it require special care or cleaning materials?

No. The new Surface Medic finish should be cleaned with a non-abrasive cleaner just as you would with a new fixture or tile. Abrasives are capable of damaging even the most durable surfaces. We will leave you a maintenance sheet after completing the job.

Can a single chip in my fixture be repaired?

Yes. They can be repaired and completely blended into the surface. After repairs they will be almost invisible!

Is the Surface Medic finish real porcelain?

No, it is a state-of-the-art Polyurethane finish which has the luster and texture of porcelain with unbelievable durability and toughness.

How long does it take to refinish a fixture, tile or appliance?

Usually a few hours and always less than one day. Most of the time is spent in preparing the original surface for refinishing. When the Surface Medic finish has been applied, there is only a 24 hour "curing" time required before the fixture can be used.

What should I do to prepare the fixture for the Surface Medic process?

Repair or replace any plumbing problems (leaking faucets, broken handles, pipes), and remove any hardware such as shower doors and tracks which are directly connected to the tub or sink.

Will I have to put up with toxic fumes or bad odors?

Any odors from chemicals we use are exhausted by window or fan and gone within a few hours.

Why should I choose Surface Medic for my refinishing needs?

There are many reasons. Surface Medic has been in Ottawa since 1994. We have several trucks on the road, we work for many prominent Hotel and Property Management companies. We are a long time member of the Better Business Bureau in Ottawa.

Is there a charge for an estimate or inspection?

No...and there is always a question or two not covered in a brochure. Please call and let us answer it for you, personally. We are the only company in town to offer all of your bathroom alternatives, we will be happy to talk to you about Bathtub and Wall Liners as well.